Box Office Information

BOX OFFICE HOURS OF OPERATION
(LOCATED AT THE BLUE CROSS ARENA)

Tickets may be purchsed in-person at the Blue Cross Arena Box Office, through Ticketmaster.com, or charge by phone at 1-800- 745-3000

Non-Game Days:
Monday - Friday: 11:00am – 3:00pm
Saturday: 10:00am – 2:00pm
Sunday: Closed (Unless event is scheduled)
Game Days:
Monday - Friday: 11:00am – Halftime
Saturday: 10:00am – Halftime
Sunday: 12:00pm – Halftime
*Closed - Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Memorial Day and

Labor Day (Unless Event is Scheduled)

Will Call

Blue Cross Arena's Box Office has Nine (9) Ticket Sales and Will Call windows available in the lobby located to the RIGHT as you enter the arena. Two (2) hours prior to the scheduled game time on Knighthawks Game Days, Will Call is located to the LEFT as you enter the arena.

 

KNIGHTHAWKS FRONT OFFICE HOURS OF OPERATION
(LOCATED AT 144 EXCHANGE BLVD, SUITE 102, ROCHESTER, NY 14614)

Game Days
Monday - Friday: 9:00 am - 3 Hours Prior to Scheduled Game Time
Saturday - Sunday: 10:00 am - 3 Hours Prior to Scheduled Game Time
Non-Game Days (September – End of Season)
Monday - Friday: 9:00 am – 5:00 pm
Saturday - Sunday: Closed
Non-Game Days (End of Season - August)
Monday - Thursday: 9:00 am – 4:00 pm
Friday: 9:00 am – 2:00 pm
Saturday - Sunday: Closed
*Front Office may also close during recognized holidays. Call (585) 454-HAWK to confirm possible closures.

Ticket Information

Accessible/Disabled Setting

Accessible/Disabled seating is available at all vantage points of Blue Cross Arena. For each Accessible/Disabled seat purchased, three (3) tickets can be purchased for accompanying companions. Accessible/Disabled seating can be purchased online via Ticketmaster.com, by phone at 1-800-745-3000, or in-person at the Blue Cross Arena Box Office during the box office hours listed above.

Online Purchases
Tickets purchased online can be delivered to your mobile device (when available), printed from home via the Ticketfast delivery option, mailed or picked up at any ticket window at Blue Cross Arena by presenting the card used to make the purchase and a picture ID. At scheduled game time, tickets are no longer available online or over the phone and can only be purchased at the Blue Cross Arena Box Office. To avoid any and all convenience fees, tickets must be purchased in-person at the Blue Cross Arena Box Office. 

Phone Purchases
To purchase individual game tickets by phone, please call 1-800-745-3000. To avoid any and all convenience fees, tickets must be purchased in-person at the Blue Cross Arena Box Office. 

Resale of Tickets 
“Scalpers” and ticket brokers are not recognized ticketing agents of Blue Cross Arena or the Rochester Knighthawks. If you purchase from a non-authorized person, you risk purchasing a lost or stolen ticket that is not valid for admittance into Blue Cross Arena for the event in question. Blue Cross Arena employs scanning technology for admittance to events. Only valid tickets will scan to authorize entry into the arena for the event. Lost or stolen tickets may be deactivated and thus will not be valid for entry into the arena for event in question. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk.